Summary
Our products are downloadable source code, so sales are generally final once a product has been downloaded or its license activated. But if something is wrong — the product doesn't match its description, it doesn't work and we can't fix it, or you were charged twice — we will make it right. Ask within 14 days of your purchase.
When we refund
We refund an order, fully or partly, when:
- the product is materially different from its description or screenshots;
- the product does not work as described and our support team cannot fix it within a reasonable time (usually 5 business days);
- you were charged twice for the same order;
- the download or license was never delivered to you because of a problem on our side.
When we don't refund
- You changed your mind or bought the wrong product after downloading it.
- The product needs a server, PHP version or hosting feature it clearly lists in its requirements and your server doesn't have.
- You expected features that the description does not mention.
- The problem comes from changes made to the code, or from third-party plugins or hosting.
- More than 14 days have passed since the purchase.
Wallet top-ups
Money added to your wallet is store credit. Unused balance can be refunded to the original payment method on request within 14 days of the top-up, minus any fee the payment provider charged us. After that, it stays available as credit.
Gigs (custom work)
- Before you pay a quote you can cancel for free.
- After payment, if we cancel or cannot deliver, the paid amount is refunded to your wallet.
- For milestone quotes, parts you already approved are final; paid parts not yet approved are refunded to your wallet if the request is cancelled.
- Once you approve a delivery, that work is complete and cannot be refunded.
Memberships and Profile Pro
You can switch off auto-renewal at any time and keep access until the end of the paid period. Periods already started are not refunded, except when a renewal was charged by mistake and you tell us within 7 days without using the renewed period.
How to ask for a refund
- Contact us or open a support ticket from your account.
- Include your order number and a short description of the problem (screenshots help).
- We reply within 2 business days. If we can't fix the problem, we approve the refund.
How refunds are paid
Approved refunds are returned to your wallet straight away, or to your original payment method if you ask (this can take 5–10 business days depending on your bank). A refunded order's downloads and license keys are switched off, and any affiliate commission on it is cancelled.
Chargebacks
Please talk to us before opening a dispute with your bank — we can usually resolve problems faster. Accounts with open chargebacks may be paused until the dispute is settled.
